Hotel Service Manager
About the job
This job is about leading the Lobby Service team at Manly Pacific, ensuring exceptional guest experiences and smooth operations. The impact of this job is significant, as it directly influences guest satisfaction and team performance. Collaboration and open communication are key values within the team, creating a supportive environment for growth and success.
You'll be responsible for
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Determining staffing and work requirements
Determine staffing and work-requirements across the Lobby Service and allocate duties to meet service and occupancy demands.🏨
Supervising guest arrivals and departures
Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.🤝
Engaging with the team
Conduct regular check-ins, resolve grievances, foster open communication and build a strong, high-performing culture.Key criteria
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Hotel management experience (2+ years)
Demonstrated experience in hotel management to ensure effective operations.View
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Strong leadership skills
Proven ability to lead teams and make quick decisions.View
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Customer-focused mindset
Experience ensuring outstanding guest experiences and satisfaction.View
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