Guest Service Manager
About the job
The Guest Service Manager position at Pullman & Mercure Melbourne Albert Park is all about creating unforgettable guest experiences. This job plays a vital role in ensuring that every guest feels valued and receives exceptional service. The team thrives on collaboration, motivation, and a shared passion for hospitality, making it a fantastic environment to grow and develop your career.
You'll be responsible for
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Leading guest experiences
Leading personalised guest experiences across Pullman & Mercure Melbourne Albert Park, ensuring exceptional service and strong relationships with guests.🏆
Managing loyalty programmes
Leading and managing Accor’s loyalty programme, Accor Live Limitless, to promote member recruitment and engagement.🔍
Monitoring guest stays
Proactively monitoring upcoming guest stays, including VIPs and loyalty members, ensuring personalised preparation and service delivery.Key criteria
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Hotel experience
Proven experience in hotel operations or guest services.View
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Team leadership skills
Demonstrated ability to lead and motivate teams effectively.View
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Guest relationship management
Experience building strong relationships with guests and loyalty members.View
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