Improvement and Optimisation Manager
About the job
The Improvement and Optimisation Manager at Service NSW is a pivotal job focused on enhancing frontline service delivery and driving operational excellence. This position plays a crucial role in shaping service delivery strategy and organisational performance while leading a high-performing team. Collaboration with senior stakeholders is key to identifying opportunities and supporting effective decision-making.
You'll be responsible for
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Leading research and analysis
Lead research and analysis and strategy development to identify trends, opportunities, and customer needs.📄
Preparing reports
Prepare high-quality briefings, reports, and options papers for executive decision-making.🌐
Building relationships
Build strong internal and external relationships to support collaboration and outcomes.Key criteria
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Business optimisation experience
Proven experience in business optimisation or service improvement strategies.View
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Strong communication skills
Demonstrated ability to prepare executive-level reports and briefings.View
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Team leadership capability
Experience leading teams and managing multiple projects simultaneously.View
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