NSW Department of Customer Service32 followers324 jobs

Improvement and Optimisation Manager

Mid levelSeniorFull-timeOfficeGosford NSW 2250, AustraliaSydney NSW, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Improvement and Optimisation Manager at Service NSW is a pivotal job focused on enhancing frontline service delivery and driving operational excellence. This position plays a crucial role in shaping service delivery strategy and organisational performance while leading a high-performing team. Collaboration with senior stakeholders is key to identifying opportunities and supporting effective decision-making.

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You'll be responsible for

📊

Leading research and analysis

Lead research and analysis and strategy development to identify trends, opportunities, and customer needs.
📄

Preparing reports

Prepare high-quality briefings, reports, and options papers for executive decision-making.
🌐

Building relationships

Build strong internal and external relationships to support collaboration and outcomes.

Key criteria

📈

Business optimisation experience

Proven experience in business optimisation or service improvement strategies.

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📝

Strong communication skills

Demonstrated ability to prepare executive-level reports and briefings.

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👥

Team leadership capability

Experience leading teams and managing multiple projects simultaneously.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Business optimisation experience
Proven experience in business optimisation or service improvement strategies.

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Strong communication skills
Demonstrated ability to prepare executive-level reports and briefings.

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Team leadership capability
Experience leading teams and managing multiple projects simultaneously.

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Analytical skills
Ability to conduct research and analysis to identify trends and opportunities.

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Collaboration and negotiation skills
Proven ability to build relationships and influence stakeholders effectively.

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A meaningful career starts with a match

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