Airservices Australia6 followers11 jobs

Service Improvement Program Manager

Mid levelSeniorFull-timeHybridVictoria, AustraliaPosted 4 days agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

This job is about leading a portfolio of strategic service improvement initiatives at Airservices Australia. The impact of this role is significant, as it drives operational excellence and delivers tangible outcomes across the organisation. The team values collaboration, inclusivity, and a service-first mindset, creating a supportive environment where everyone can thrive.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Leading service improvement initiatives

Leading the end-to-end delivery of a portfolio of service improvement initiatives that shape the future of Airservices.
🗂️

Managing program plans

Developing and managing integrated program plans, dependencies, and resource allocation to ensure successful delivery.
🔗

Driving collaboration

Driving collaboration across operational, safety, technology, training, and corporate teams to achieve program objectives.

Key criteria

📊

Program management experience

Demonstrated experience managing large-scale programs in complex environments.

View

🤝

Stakeholder management skills

Proven ability to manage multiple stakeholders and priorities effectively.

View

📈

Risk management capability

Strong background in identifying and mitigating program risks.

View

View more

A meaningful career starts with a match

Apply on Airservices Australia
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Program management experience
Demonstrated experience managing large-scale programs in complex environments.

View

Stakeholder management skills
Proven ability to manage multiple stakeholders and priorities effectively.

View

Risk management capability
Strong background in identifying and mitigating program risks.

View

Relevant qualifications
Tertiary qualification in aviation, operations, or related fields.

View

Project management accreditation
Possession of relevant project or program management accreditation.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Improvement and Optimisation ManagerGosford, NSW · Sydney, NSW · Full-time
The Improvement and Optimisation Manager at Service NSW is a pivotal job focused on enhancing frontline service delivery and driving operational excellence. This position plays a crucial role in shaping service delivery strategy and organisational performance while leading a high-performing team. Collaboration with senior stakeholders is key to identifying opportunities and supporting effective decision-making.
University of Melbourne
University of Melbourne
Service Improvement Analyst - Ways of WorkingMelbourne, VIC · Full-time
This job is about translating service design decisions into clear roles and ways-of-working guidance, playing a crucial part in the University of Melbourne's operational transformation. By creating structured documentation, you will enable consistent and sustainable service delivery, making a significant impact on how services operate. The team thrives on collaboration and is dedicated to supporting each other in achieving shared goals.
University of Melbourne
University of Melbourne
Service Improvement Analyst - Ways of WorkingMelbourne, VIC · Full-time
This job is about translating service design decisions into clear roles and ways-of-working guidance, contributing to impactful service improvement at the University of Melbourne. By creating structured documentation, you will play a vital role in enabling consistent and sustainable service delivery. The team thrives on collaboration and is dedicated to advancing the university's mission through innovative service improvement.
NSW Department of Customer Service
NSW Department of Customer Service
Manager Practice Development and Continuous ImprovementSydney, NSW · Full-time
This job is all about leading the charge in continuous improvement and operational excellence within the NSW Fair Trading Division. By driving innovative practices and fostering a culture of learning, you will play a crucial role in shaping the future of Fair Trading, ensuring it remains customer-centred and effective. The team thrives on collaboration and is dedicated to making a real difference in the lives of people and communities across New South Wales.