Service Improvement Analyst - Ways of Working
About the job
This job is about translating service design decisions into clear roles and ways-of-working guidance, contributing to impactful service improvement at the University of Melbourne. By creating structured documentation, you will play a vital role in enabling consistent and sustainable service delivery. The team thrives on collaboration and is dedicated to advancing the university's mission through innovative service improvement.
You'll be responsible for
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Translating service design
Translating service design decisions into clear role and ways-of-working guidance.📄
Creating documentation
Supporting enterprise-wide service improvement by creating documentation that enables consistent, sustainable service delivery.🤝
Collaborating with teams
Collaborating with Service Improvement Leads and project teams to clarify roles, responsibilities, and expectations from designs.Key criteria
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Service improvement experience
Proven experience supporting service improvement initiatives in complex organisations.View
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Documentation skills
Demonstrated ability to create structured role and process documentation.View
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Stakeholder engagement
Experience engaging stakeholders to gather and clarify information.View
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