University of Melbourne12 followers135 jobs

Service Improvement Analyst - Ways of Working

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about translating service design decisions into clear roles and ways-of-working guidance, contributing to impactful service improvement at the University of Melbourne. By creating structured documentation, you will play a vital role in enabling consistent and sustainable service delivery. The team thrives on collaboration and is dedicated to advancing the university's mission through innovative service improvement.

Meet the team

About the company

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You'll be responsible for

🔄

Translating service design

Translating service design decisions into clear role and ways-of-working guidance.
📄

Creating documentation

Supporting enterprise-wide service improvement by creating documentation that enables consistent, sustainable service delivery.
🤝

Collaborating with teams

Collaborating with Service Improvement Leads and project teams to clarify roles, responsibilities, and expectations from designs.

Key criteria

📄

Service improvement experience

Proven experience supporting service improvement initiatives in complex organisations.

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📝

Documentation skills

Demonstrated ability to create structured role and process documentation.

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🤝

Stakeholder engagement

Experience engaging stakeholders to gather and clarify information.

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4 criteria for this job
Service improvement experience
Proven experience supporting service improvement initiatives in complex organisations.

View

Documentation skills
Demonstrated ability to create structured role and process documentation.

View

Stakeholder engagement
Experience engaging stakeholders to gather and clarify information.

View

Data synthesis skills
Ability to gather and synthesise qualitative and quantitative information.

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