University of Melbourne12 followers80 jobs

Service Improvement Analyst - Ways of Working

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about translating service design decisions into clear roles and ways-of-working guidance, playing a crucial part in the University of Melbourne's operational transformation. By creating structured documentation, you will enable consistent and sustainable service delivery, making a significant impact on how services operate. The team thrives on collaboration and is dedicated to supporting each other in achieving shared goals.

Meet the team

About the company

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You'll be responsible for

🔄

Translating service design decisions

Translate service design decisions into clear role and ways-of-working guidance.
📄

Creating documentation

Support enterprise-wide service improvement by creating documentation that enables consistent, sustainable service delivery.
🤝

Collaborating with teams

Collaborate with Service Improvement Leads and project teams to clarify roles, responsibilities, and expectations from designs.

Key criteria

📄

Service improvement experience

Demonstrated experience in service improvement within large organizations.

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📝

Documentation skills

Proven ability to create clear role and process documentation.

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🤝

Stakeholder engagement

Experience engaging stakeholders to gather and clarify information.

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4 criteria for this job
Service improvement experience
Demonstrated experience in service improvement within large organizations.

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Documentation skills
Proven ability to create clear role and process documentation.

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Stakeholder engagement
Experience engaging stakeholders to gather and clarify information.

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Data synthesis skills
Ability to gather and synthesize qualitative and quantitative data.

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