Incident & Problem Management Lead
About the job
The Incident and Problem Management Lead job is all about taking charge of managing major business-impacting incidents and ensuring swift service restoration within agreed Service Level Agreements (SLAs). This role is crucial for maintaining service excellence and fostering a supportive team culture where exceptional communication skills shine while interacting with diverse internal and external customers. The team values flexibility and work-life balance, offering time off options to ensure everyone thrives in a fast-paced environment.
You'll be responsible for
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Managing incidents and problems
Taking ownership of the end-to-end management of major business-impacting incidents, ensuring quick service restoration within agreed SLAs.🤝
Collaborating with stakeholders
Engaging with a wide range of internal and external customers to ensure effective communication and service delivery.🔄
Driving continuous improvement
Showcasing efficiencies and improvements in incident and problem management processes.Key criteria
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Incident and Problem Management experience
Proven experience in managing incidents and problems in ITIL environments.View
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Stakeholder management skills
Demonstrated ability to collaborate effectively with diverse stakeholders.View
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Excellent communication skills
Strong verbal and written communication skills for customer interactions.View
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