Insights Lead - Consumer Performance, Risk & Executive Office
About the job
The Insights Lead position is a fantastic opportunity to join the Consumer Insurance business, focusing on delivering actionable customer insights that drive growth and enhance customer experience. This role is pivotal in understanding customer needs through qualitative and quantitative research, advanced analytics, and collaboration with senior stakeholders. The team values a hands-on approach, fostering a culture of inclusivity and continuous improvement.
You'll be responsible for
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Developing customer insights
Enhancing connections between perceptual, behavioral, and operational data to improve the actionability of customer insights.🌐
Informing the data landscape
Contributing to the ongoing improvement of data systems and supporting the evolution of the Customer Data Strategy.🤝
Building stakeholder relationships
Building and maintaining strong, collaborative relationships across the business to ensure timely delivery of insights.Key criteria
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5+ years in actionable insight development
Experience using data to understand customer needs and behaviors.View
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Strong analytical capability
Proven skills in multivariate analysis and data integration.View
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Stakeholder engagement experience
Ability to present insights clearly and collaborate across functions.View
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