Insights Lead - Consumer Performance, Risk & Executive Office
About the job
The Insights Lead position is a fantastic opportunity to join the Consumer Insurance business and make a significant impact on customer experience and business growth. This role is all about developing and delivering actionable insights that help the organization understand what matters most to customers. Collaboration with senior stakeholders and a hands-on approach are key to success in this vibrant team environment.
You'll be responsible for
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Developing customer insights
Enhancing connections between perceptual, behavioral, and operational data to improve the actionability of customer insights.🛠️
Informing the data landscape
Contributing to the ongoing improvement of data systems and supporting the evolution of the Customer Data Strategy.🤝
Building stakeholder relationships
Building and maintaining strong, collaborative stakeholder relationships across the business.Key criteria
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5+ years in actionable insight development
Experience triangulating data to understand customer needs and outcomes.View
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Strong analytical capability
Proven ability in multivariate analysis and connecting data sources.View
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Stakeholder engagement experience
Demonstrated success in presenting insights and collaborating across functions.View
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