The Salvation Army Australia15 followers144 jobs

Intake Service Worker - Financial Counselling

JuniorMid levelPart-timeOfficeNewcastle NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Moneycare Intake Service Worker job is all about supporting individuals and families through financial crises, helping them build resilience and financial wellbeing. This role is crucial in making a real difference in the community, as it directly impacts the lives of those seeking assistance. The team thrives on collaboration, compassion, and a shared mission to uplift those in need.

Meet the team

About the company

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You'll be responsible for

🔍

Triaging clients

Assessing and prioritising all clients referred to the financial counselling services across the state.
📞

Answering inbound calls

Responding to client inquiries within required timeframes to ensure timely support.
📅

Booking appointments

Coordinating and scheduling appointments for Financial Counsellors or Financial Capability Workers as needed.

Key criteria

📜

Certificate IV in Community Services

Possession of relevant qualification for effective service delivery.

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📞

Experience with call centre systems

Proven experience using call centre technology for client interactions.

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💻

High computer literacy

Demonstrated ability to use digital tools for client services.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Certificate IV in Community Services
Possession of relevant qualification for effective service delivery.

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Experience with call centre systems
Proven experience using call centre technology for client interactions.

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High computer literacy
Demonstrated ability to use digital tools for client services.

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Cultural competency
Experience working with diverse cultures and backgrounds.

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Support for individuals in crisis
Demonstrated ability to assist people facing financial hardship.

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