Investigator Desktop
About the job
The Investigator Desktop – Customer & Operations position at Allianz is all about conducting thorough investigations to detect and prevent fraud while ensuring policy compliance. This job plays a crucial role in maintaining fairness for customers and achieving organizational goals. The team thrives on collaboration, continuous improvement, and a commitment to creating a better future together.
You'll be responsible for
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Conducting investigations
Conduct end to end investigations across various risks to support the detection and prevention of fraud and maintaining policy compliance.📊
Analyzing claims
Analyse claim documentation, policy wording and supporting evidence to make evidence-based claims decisions that balance customer fairness with organisational outcomes.📝
Preparing reports
Prepare clear, accurate and detailed investigation reports to support claim outcomes and dispute resolution.Key criteria
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Complex inquiry management experience
Demonstrated capability managing complex inquiries in General Insurance.View
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Investigation process knowledge
Experience with statement compilation and court rules for evidence.View
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Analytical and critical thinking skills
Proven ability to interpret data and identify trends for decision-making.View
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