IT Help Desk
About the job
The IT Help Desk position at monday.com is an exciting opportunity to be part of a global IT team, providing essential support to employees in the Sydney office and beyond. This job plays a crucial role in ensuring that technical issues are resolved quickly and efficiently, allowing everyone to focus on their work. The team values collaboration, innovation, and a commitment to delivering top-notch service.
You'll be responsible for
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Providing 1st level support
Delivering high-quality service and quick resolution times to all monday.com employees globally.🔧
Troubleshooting hardware/software issues
Responding to IT support tickets and resolving Apple and Microsoft hardware/software problems, both on-site and remotely.📦
Managing IT assets
Maintaining an active inventory of all IT assets using modern device management services.Key criteria
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2+ years IT Help Desk experience
Proven experience supporting 200+ users in IT environments.View
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AI productivity tools familiarity
Knowledge of tools like Claude, Gemini, or Copilots.View
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Hardware and software troubleshooting skills
Strong ability to install and troubleshoot Mac OS X systems.View
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