Monday.com9 followers5 jobs

IT Help Desk

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaIT supportPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The IT Help Desk position at monday.com is an exciting opportunity to be part of a global IT team, providing essential support to employees in the Sydney office and beyond. This job plays a crucial role in ensuring that technical issues are resolved quickly and efficiently, allowing everyone to focus on their work. The team values collaboration, innovation, and a commitment to delivering top-notch service.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💻

Providing 1st level support

Delivering high-quality service and quick resolution times to all monday.com employees globally.
🔧

Troubleshooting hardware/software issues

Responding to IT support tickets and resolving Apple and Microsoft hardware/software problems, both on-site and remotely.
📦

Managing IT assets

Maintaining an active inventory of all IT assets using modern device management services.

Key criteria

💻

2+ years IT Help Desk experience

Proven experience supporting 200+ users in IT environments.

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🤖

AI productivity tools familiarity

Knowledge of tools like Claude, Gemini, or Copilots.

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🖥️

Hardware and software troubleshooting skills

Strong ability to install and troubleshoot Mac OS X systems.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2+ years IT Help Desk experience
Proven experience supporting 200+ users in IT environments.

View

AI productivity tools familiarity
Knowledge of tools like Claude, Gemini, or Copilots.

View

Hardware and software troubleshooting skills
Strong ability to install and troubleshoot Mac OS X systems.

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Video conferencing systems experience
Experience managing systems like Zoom for meetings.

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Excellent communication skills
Strong written and verbal skills in English.

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