Cushman & Wakefield5 followers98 jobs

Help Desk Team Leader

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Help Desk Team Leader position is all about overseeing the daily operations of a bustling Help Desk, ensuring that service requests and incidents are handled with care and efficiency. This job plays a vital role in maintaining high standards of customer service and operational performance. The team thrives on collaboration, continuous improvement, and a supportive culture that empowers everyone to excel.

Meet the team

About the company

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You'll be responsible for

📋

Leading Help Desk operations

Overseeing the day-to-day Help Desk operations and coordinating service requests and incidents to ensure smooth functioning.
⚡

Prioritizing and resolving issues

Ensuring that issues are prioritized, escalated, and resolved within agreed service levels to maintain operational efficiency.
🌈

Supporting team members

Managing and supporting Help Desk team members to uphold high service standards and foster a collaborative environment.

Key criteria

🖥️

Help Desk experience

Proven experience in Help Desk operations or support roles.

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📊

Operational documentation skills

Experience maintaining accurate records and operational documentation.

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🤝

Leadership abilities

Demonstrated leadership experience managing Help Desk teams.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Help Desk experience
Proven experience in Help Desk operations or support roles.

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Operational documentation skills
Experience maintaining accurate records and operational documentation.

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Leadership abilities
Demonstrated leadership experience managing Help Desk teams.

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Stakeholder management
Proven skills in coordinating with multiple stakeholders effectively.

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Fast-paced environment experience
Experience managing priorities in dynamic, public-facing environments.

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A meaningful career starts with a match

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