IT Service Centre Consultant - IT Service Centre
About the job
The IT Service Centre Consultant position offers an exciting opportunity to be the first point of contact for technical requests related to a variety of software and hardware. This role is crucial in ensuring smooth operations within the Queensland Department of Education, where innovation and professionalism are highly valued. The team fosters a supportive environment that encourages personal growth and work-life balance.
You'll be responsible for
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Receiving and handling requests
Utilising basic IT knowledge to log problems, requests, and questions for first level technical support.📚
Educating end users
Providing initial problem assessment and educating users to resolve incidents and reduce recurring calls.📝
Updating knowledge base
Creating documentation or updating records of known errors and associated fixes to improve service.Key criteria
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Basic IT knowledge
Understanding of fundamental IT concepts for technical support.View
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First-level technical support experience
Experience handling initial technical requests and problem resolution.View
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Documentation skills
Ability to create and update knowledge base documentation.View
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