About the job
The IT Service Continuity and Availability Lead is a vital position focused on transforming availability management practices to ensure resilient and reliable IT services. This job plays a crucial role in onboarding new services and team members while establishing robust processes for escalation and continuity planning. Collaboration with technical leads and service owners is key, fostering a supportive and innovative team environment.
You'll be responsible for
🚀
Leading availability management uplift
Driving the transition from reactive to planned and well-governed availability management practices across services.📊
Designing and maintaining dashboards
Creating dashboards that provide clear visibility of performance, trends, and risks related to IT services.📈
Producing regular reports
Delivering executive-ready summaries and insights on availability, continuity, and capacity.What we're looking for
🛠️
ITIL 4 Foundations certification or equivalent experience
Proven knowledge of IT Service Continuity Management principles.View
📊
Experience designing availability dashboards
Demonstrated ability to create clear performance visibility tools.View
📈
Strong analytical and communication skills
Ability to translate complex information for diverse stakeholders.View
View more
