Australian Payments Plus31 followers18 jobs

IT Service Delivery Analyst

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks ago
Pending fitX of Y criteria met

About the job

As an IT Service Delivery Analyst, you'll play a vital role in ensuring the reliable, secure, and efficient delivery of technology services that support Australia's payments ecosystem. Your contributions will enhance operational resilience and deliver exceptional service outcomes, all while collaborating with a passionate team that values innovation and continuous improvement. Join a workplace that encourages big ideas and fosters a culture of fun, friendships, and flexibility.

You'll be responsible for

📉

Monitoring service performance

Monitoring and reporting on technology service performance, ensuring agreed service levels are achieved and operational risks are proactively managed.
🚨

Coordinating major incidents

Coordinating major incidents from identification through to resolution, driving stakeholder communications, recovery activities and post-incident reviews.
🔄

Supporting change management

Supporting end-to-end change management processes, ensuring technology changes are assessed, governed and implemented with minimal business disruption.

Key criteria

📊

IT service delivery experience

Demonstrated experience in IT Service Delivery within structured environments.

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🔄

IT Service Management knowledge

Strong understanding of ITSM practices like Incident and Change Management.

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📈

Data analysis skills

Proven ability to analyze service performance and identify trends.

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Meet the team

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5 criteria for this job
IT service delivery experience
Demonstrated experience in IT Service Delivery within structured environments.

View

IT Service Management knowledge
Strong understanding of ITSM practices like Incident and Change Management.

View

Data analysis skills
Proven ability to analyze service performance and identify trends.

View

Stakeholder engagement experience
Experience working with technology teams and business stakeholders.

View

Organizational skills
Strong skills in managing priorities and maintaining accurate documentation.

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