About the job
The IT Support Engineer position at Kogan.com is all about empowering team members with innovative Level 1 tech solutions. This role is crucial in delivering delightful customer experiences while actively seeking areas for improvement and automation. The team thrives on collaboration, creativity, and a shared commitment to excellence.
You'll be responsible for
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Handling IT support requests
Promptly and efficiently addressing IT support requests from team members and partners to ensure smooth operations.💡
Providing innovative technical solutions
Responding to inquiries and offering creative technical solutions to enhance productivity and user experience.☁️
Supporting O365 and Google Workspace
Assisting with incident response and request fulfillment for O365 and Google Workspace applications.Key criteria
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1-2 years of IT support experience
Experience in Tier 1/Level 1-2 service desk environments.View
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Familiarity with ITSM ticketing systems
Experience with ITIL4 standards for incident management.View
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Excellent communication skills
Ability to effectively engage with team members and stakeholders.View
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