Transport NSW
5 interested7 jobs

IT Support Officer

JuniorMid levelFull-timeOfficeByron, NSW, AustraliaPosted 2 weeks agoVerified 9 hours ago
Pending fitX of Y criteria met

About the job

Join a dynamic team at Transport for NSW as an IT Support Officer, where you'll play a crucial role in enabling significant service improvements for our people. This job is all about ensuring a safe, efficient, and integrated transport system that connects communities and shapes the future of our cities and regions. The team values collaboration, mentorship, and a commitment to excellence, making it a fantastic opportunity for those looking to grow and make a real impact.

You'll be responsible for

🛠️

Providing IT support

Deliver timely and effective support for IT incidents and service requests, ensuring excellent customer service and resolution within agreed service levels.
🔍

Troubleshooting and resolving issues

Troubleshoot and resolve hardware, software, operating system, and application issues while coordinating with technical teams, stakeholders, and vendors as required.
📋

Managing desktop support activities

Manage desktop support activities including device deployments, patch management, relocations, system maintenance, and accurate ticket logging within the ITSM tool.

Key criteria

💻

Level 1 IT support expertise

Proven experience in PC/LAN environments and Microsoft technologies.

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🔧

Desktop support experience

Hands-on experience delivering desktop support in ITIL environments.

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📜

Knowledge of ITIL principles

Solid understanding of incident management and service delivery best practices.

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5 criteria for this job
Level 1 IT support expertise
Proven experience in PC/LAN environments and Microsoft technologies.

View

Desktop support experience
Hands-on experience delivering desktop support in ITIL environments.

View

Knowledge of ITIL principles
Solid understanding of incident management and service delivery best practices.

View

User account administration
Experience administering accounts using Microsoft Active Directory and SCCM.

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