Infoxchange2 followers5 jobs

IT Support Specialist

JuniorMid levelFull-timeHybridRichmond VIC 3121, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join Infoxchange and be part of a mission-driven team dedicated to Technology for Social Justice. This full-time job offers a unique opportunity to make a real impact while working in a supportive and inclusive environment. Collaborate with diverse teams and contribute to enhancing digital capabilities for communities in need.

You'll be responsible for

👩‍💻

Providing IT support

Delivering Level 1 and Level 2 support for various customer IT environments, ensuring system availability and exceptional customer service.
⚡

Managing incidents

Handling incidents and service requests within SLA, aiming for high customer satisfaction and timely resolutions.
🔍

Identifying improvement opportunities

Recognizing areas for enhancement within customer environments and making recommendations for future improvements.

Key criteria

💻

IT support experience

Demonstrated experience providing Level 1 and Level 2 IT support.

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📅

SLA management

Experience managing incidents within SLA to ensure customer satisfaction.

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🔒

Security practices knowledge

Understanding of contemporary security practices and vulnerability management.

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3 criteria for this job
IT support experience
Demonstrated experience providing Level 1 and Level 2 IT support.

View

SLA management
Experience managing incidents within SLA to ensure customer satisfaction.

View

Security practices knowledge
Understanding of contemporary security practices and vulnerability management.

View

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