University of Sydney
26 followers12 jobs

IT Support Technician

JuniorMid levelFull-timeHybridCamperdown NSW 2050, AustraliaPosted 20 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The IT Support Technician position at the University of Sydney is a fantastic opportunity to make a real impact by using technical expertise to support staff and students. This role is essential in delivering exceptional customer service and solving complex IT challenges in a dynamic university environment. The team thrives on collaboration and continuous improvement, ensuring that every contribution is valued and recognized.

You'll be responsible for

🛠️

Providing technical support

Provide professional, reliable technical support to University staff and students across a range of client technologies.
📞

Managing IT incidents

Manage and resolve IT incidents and service requests within agreed service levels (SLAs), keeping customers informed throughout the process.
🔍

Troubleshooting issues

Investigate and troubleshoot hardware, software, systems and network issues to identify effective solutions.

Key criteria

🖥️

Customer-focused IT support experience

Demonstrated experience providing IT support in professional environments.

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🔧

Technical troubleshooting skills

Proven ability to troubleshoot across Windows, Apple, iOS, and Android.

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📊

Service management software experience

Experience managing IT incidents using service management tools.

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View more

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4 criteria for this job
Customer-focused IT support experience
Demonstrated experience providing IT support in professional environments.

View

Technical troubleshooting skills
Proven ability to troubleshoot across Windows, Apple, iOS, and Android.

View

Service management software experience
Experience managing IT incidents using service management tools.

View

Network issue troubleshooting
Experience troubleshooting TCP/IP, DNS, and DHCP issues.

View

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