Estia Health
2 interested213 jobs

IT Workplace Support Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

At Estia Health, the IT Workplace Support Officer plays a vital role in delivering frontline operational support for workplace technology and site-based systems. This position is essential in ensuring that over 14,000 employees can effectively enrich the lives of residents across 96 homes in Australia. The team thrives on collaboration and a shared purpose, making a meaningful impact in aged care.

You'll be responsible for

💻

Providing Level 1 and Level 2 support

Delivering support for desktops, laptops, mobile devices, tablets, and peripheral equipment while troubleshooting hardware, software, and connectivity issues.
📞

Supporting Nurse Call systems

Offering frontline support for Nurse Call systems and escalating critical incidents when necessary, ensuring seamless communication for residents' needs.
📹

Assisting with CCTV platforms

Providing support for CCTV platforms, including troubleshooting and user administration, to maintain safety and security within the facilities.

Key criteria

💻

IT support experience

Demonstrated experience providing Level 1 and Level 2 IT support.

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🔧

Troubleshooting skills

Proven ability to troubleshoot hardware and software issues effectively.

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📱

Mobile device knowledge

Experience with iOS and Android mobile device support.

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View more

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5 criteria for this job
IT support experience
Demonstrated experience providing Level 1 and Level 2 IT support.

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Troubleshooting skills
Proven ability to troubleshoot hardware and software issues effectively.

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Mobile device knowledge
Experience with iOS and Android mobile device support.

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Peripheral device support
Experience supporting printers, scanners, and related equipment.

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CCTV systems understanding
Basic knowledge of IP-based CCTV platforms like NX Witness.

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