About the job
The Field Engineer job is all about ensuring that computer-related products are installed, maintained, and serviced effectively. This role plays a crucial part in delivering exceptional support to end users, ensuring their productivity and satisfaction. The team thrives on collaboration and professionalism, always striving to provide top-notch service during business hours.
You'll be responsible for
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Installing and maintaining equipment
Performing installation, diagnosis, maintenance, and servicing of computer-related products, including desktops, laptops, and peripherals.🛠️
Providing Level 2 and Level 3 support
Delivering expert support to end users for incidents and service requests that require advanced troubleshooting and resolution.🤝
Managing client relationships
Building strong relationships with clients by providing dedicated support and ensuring high levels of customer satisfaction.Key criteria
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NV1 Security Clearance
Possession of NV1 Security Clearance is essential for access.View
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Time management skills
Demonstrated ability to manage time effectively in support tasks.View
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IT support services experience
Experience delivering IT support services with specified KPIs.View
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