Unisys4 followers58 jobs

Ld Tech Field Eng

JuniorMid levelFull-timeHybridCanberra ACT, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Field Engineer job is all about ensuring that computer-related products are installed, maintained, and serviced effectively. This role plays a crucial part in delivering exceptional support to end users, ensuring their productivity and satisfaction. The team thrives on collaboration and professionalism, always striving to provide top-notch service during business hours.

Meet the team

About the company

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You'll be responsible for

💻

Installing and maintaining equipment

Performing installation, diagnosis, maintenance, and servicing of computer-related products, including desktops, laptops, and peripherals.
🛠️

Providing Level 2 and Level 3 support

Delivering expert support to end users for incidents and service requests that require advanced troubleshooting and resolution.
🤝

Managing client relationships

Building strong relationships with clients by providing dedicated support and ensuring high levels of customer satisfaction.

Key criteria

🔒

NV1 Security Clearance

Possession of NV1 Security Clearance is essential for access.

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⏰

Time management skills

Demonstrated ability to manage time effectively in support tasks.

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💻

IT support services experience

Experience delivering IT support services with specified KPIs.

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5 criteria for this job
NV1 Security Clearance
Possession of NV1 Security Clearance is essential for access.

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Time management skills
Demonstrated ability to manage time effectively in support tasks.

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IT support services experience
Experience delivering IT support services with specified KPIs.

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Effective communication skills
Strong verbal and written communication skills for customer interactions.

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Problem-solving abilities
Analytical mindset with proven problem-solving capabilities.

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