Library Experience Officer
About the job
The Library Experience Officer is an essential part of the Library’s Frontline Services team, dedicated to creating welcoming and inclusive spaces for Monash students, staff, Alumni, and visitors. This job plays a vital role in enhancing the library experience by providing excellent customer service and ensuring that facilities are well-maintained and safe. The team thrives on collaboration and aims to exceed expectations, making every visit to the library a delightful experience.
You'll be responsible for
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Ensuring welcoming spaces
Creating and maintaining a safe and inclusive environment for all library users.🔧
Monitoring facilities
Responding to reports of building and maintenance faults to ensure a functional library.👩🏫
Directing library assistants
Providing guidance to Library Experience Assistants, especially during weekends and evenings.Key criteria
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Library customer service experience
Demonstrated experience providing excellent customer service in library settings.View
🔧
Building maintenance knowledge
Understanding of monitoring and responding to building maintenance issues.View
🤝
Collaboration skills
Experience working collaboratively to enhance user experience programs.View
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