Airwallex
About the job
The Customer Experience – Scale Architect job is all about shaping strategy and enabling field execution for the Majors segment. This position plays a crucial role in accelerating Azure consumption and AI transformation for Enterprise Majors, partnering with sales and partner organizations. The team thrives on collaboration, innovation, and a growth mindset, ensuring that everyone can contribute to meaningful outcomes.
You'll be responsible for
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Driving ideation and execution
Apply technical and business acumen to drive ideation, planning, and execution of Majors strategies, accelerating Azure and Copilot adoption in support of AI transformation.🌐
Building relationships
Build and maintain relationships across MCAPS and field teams to identify, prioritize, and address onboarding and adoption challenges, particularly for Azure.📈
Demonstrating program value
Demonstrate program value and business impact through data, OKRs, and KPIs to inform decision-making.What we're looking for
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10+ years in change management or project management
Extensive experience driving customer engagement and strategy execution.View fit
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Knowledge of Azure and M365 Copilot
Understanding of cloud consumption trends and business dynamics.View fit
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Data-driven decision-making skills
Proven ability to leverage insights for strategic outcomes.View fit
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