St John of God Health Care6 followers272 jobs

Managed Services Technical Manager

Mid levelSeniorFull-timeHybridPerth WA, AustraliaProfessional servicesInformation technologyPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Managed Services Technical Manager at St John of God Health Care plays a crucial role in providing technical and commercial leadership over outsourced network managed services. This position is essential for ensuring that technology services are resilient, secure, and fit for purpose, ultimately supporting healthcare delivery that positively impacts the community. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👨‍💻

Providing technical leadership

Acting as the primary technical interface to network service providers and ensuring adherence to standards.
📈

Managing vendor performance

Owning network SLAs/KPIs and monitoring vendor performance to enforce corrective action plans.
🔧

Driving continuous improvement

Ensuring contractual obligations and service levels are consistently met while driving automation and standardisation.

Key criteria

🔧

Technical oversight experience

Proven experience managing technical operations in complex environments.

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📊

Vendor management skills

Demonstrated ability to oversee third-party service providers effectively.

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📈

Contractual compliance knowledge

Experience ensuring adherence to SLAs and contractual obligations.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Technical oversight experience
Proven experience managing technical operations in complex environments.

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Vendor management skills
Demonstrated ability to oversee third-party service providers effectively.

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Contractual compliance knowledge
Experience ensuring adherence to SLAs and contractual obligations.

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Cloud and infrastructure expertise
5+ years of experience with cloud and infrastructure technologies.

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Analytical skills
Strong ability to quantify impacts of outages and performance issues.

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