Managed Services Technical Manager
About the job
The Managed Services Technical Manager at St John of God Health Care plays a crucial role in providing technical and commercial leadership over outsourced network managed services. This position is essential for ensuring that technology services are resilient, secure, and fit for purpose, ultimately supporting healthcare delivery that positively impacts the community. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.
You'll be responsible for
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Providing technical leadership
Acting as the primary technical interface to network service providers and ensuring adherence to standards.📈
Managing vendor performance
Owning network SLAs/KPIs and monitoring vendor performance to enforce corrective action plans.🔧
Driving continuous improvement
Ensuring contractual obligations and service levels are consistently met while driving automation and standardisation.Key criteria
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Technical oversight experience
Proven experience managing technical operations in complex environments.View
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Vendor management skills
Demonstrated ability to oversee third-party service providers effectively.View
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Contractual compliance knowledge
Experience ensuring adherence to SLAs and contractual obligations.View
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