Manager, Claims Quality Assurance
About the job
This job is about leading a Claims Quality Assurance team to ensure high standards in claim assessment, making a real difference in the lives of over 5 million Australians. The impact of this role is significant, as it promotes a culture of risk management and continuous improvement. The team thrives on collaboration, flexibility, and inclusivity, working together to reimagine insurance.
You'll be responsible for
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Managing claims portfolio
Overseeing Life Claims with a focus on customer service, accurate policy assessment, and return-to-health outcomes.āļø
Resolving customer escalations
Addressing complaints and implementing improvements to enhance service quality.ā
Ensuring risk and compliance
Maintaining adherence to TAL policies, legislative requirements, and industry guidelines.What we're looking for
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Claims quality assurance experience (3-5 years)
Demonstrated experience in claims quality assurance within Life Insurance.View
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Understanding of claims assessment
Knowledge of life, trauma, and disability claims management requirements.View
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Regulatory and legal knowledge
Understanding of relevant obligations impacting Life Insurance claims.View
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