Manager, Customer and Employee Experience
About the job
As a Manager, Customer & Employee Experience, you will play a pivotal role in leading the customer and people agenda at the airport. Your leadership will ensure the delivery of safe, reliable, and high-quality airport operations. The team thrives on creativity and passion, fostering an environment where everyone can grow both personally and professionally.
You'll be responsible for
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Shaping the airport experience
Shape the airport experience at scale, translating strategy into measurable outcomes👩✈️
Leading frontline leadership cohorts
Lead and develop large frontline leadership cohorts🏢
Delivering high-quality airport operations
Partner with the Head of Airport and leadership team to deliver safe, reliable and consistently high-quality end-to-end airport operationsKey criteria
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Senior people leadership experience
Extensive experience in a senior leadership role within customer-focused environments.View
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Conflict resolution skills
Proven capability in managing complex issues and conflicts in high-pressure situations.View
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Experience leading large teams
Demonstrated success in driving performance and engagement in frontline leadership teams.View
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