Manager, Customer and Employee Experience
About the job
As a Manager, Customer & Employee Experience, you will play a vital role in leading the customer and people agenda for the port. This position is all about creating a safe and high-quality airport experience while ensuring that frontline leaders are equipped to meet expectations. The team thrives on collaboration and creativity, fostering an environment where everyone can grow and succeed.
You'll be responsible for
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Shaping the airport experience
Shape the airport experience at scale, translating strategy into measurable outcomes👨✈️
Leading frontline leadership cohorts
Lead and develop large frontline leadership cohorts🤝
Partnering with leadership
Partnering with the Head of Airport and leadership team to deliver safe, reliable and consistently high-quality end-to-end airport operationsKey criteria
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Senior people leadership experience
Extensive experience in senior leadership within customer-focused environments.View
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Conflict resolution skills
Proven capability in managing complex issues in high-pressure situations.View
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Experience leading large teams
Demonstrated success in driving performance and engagement in frontline teams.View
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