Manager, Customer and Employee Experience
About the job
The Manager, Customer & Employee Experience at Qantas is a pivotal job that shapes the airport experience by translating strategy into measurable outcomes. This position plays a crucial role in leading the customer and people agenda, ensuring safe, reliable, and high-quality airport operations. The team thrives on creativity and passion, fostering an environment where personal and professional growth is prioritized.
You'll be responsible for
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Shaping the airport experience
Translating strategy into measurable outcomes to enhance the airport experience at scale.👥
Leading frontline leadership cohorts
Developing and guiding large teams to ensure high performance and engagement.🤝
Partnering with leadership
Collaborating with the Head of Airport and leadership team to deliver exceptional airport operations.Key criteria
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Senior people leadership experience
Extensive experience in a senior leadership role within customer-focused environments.View
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Conflict resolution skills
Proven capability in resolving complex issues in high-pressure situations.View
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Leading large teams
Demonstrated success in driving performance and engagement in large frontline teams.View
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