BOQ Group49 jobs

Manager Customer Relations Data & Insights

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaGeorge St, Sydney NSW, AustraliaSt Georges Terrace, Perth WA 6000, AustraliaElizabeth St, Melbourne VIC 3000, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As the Manager, Customer Relations Data & Insights, you will lead the charge in delivering customer complaints and insights that empower data-informed decision-making across the organisation. Your work will be pivotal in helping the business understand its customers better, identify opportunities for improvement, and enhance experiences. Collaboration is key, as you will work closely with various teams to translate complex data into meaningful stories that support senior leaders and drive impactful decisions.

You'll be responsible for

📈

Leading customer relations reporting

Leading the delivery of customer relations and complaints reporting, insights and dashboards.
💡

Providing analysis and recommendations

Providing analysis and recommendations that drive customer-centric decision-making and process improvement.
🔍

Identifying complaint trends

Identifying complaint trends, root causes and emerging risks, and translating findings into actionable business outcomes.

Key criteria

📊

Executive-level reporting experience

Demonstrated experience developing and delivering insights for senior leaders.

View

🔍

Analytical problem-solving skills

Proven ability to identify trends and root causes from data.

View

🤝

Stakeholder management expertise

Experience building effective relationships across all organisational levels.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on BOQ Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Executive-level reporting experience
Demonstrated experience developing and delivering insights for senior leaders.

View

Analytical problem-solving skills
Proven ability to identify trends and root causes from data.

View

Stakeholder management expertise
Experience building effective relationships across all organisational levels.

View

Knowledge of regulatory requirements
Familiarity with RG271 and customer complaints frameworks.

View

Communication and presentation skills
Strong skills in facilitating workshops and influencing decision-makers.

View

Similar jobs

View all
Queensland Government
Queensland Government
Manager Customer ExperienceBrisbane, QLD · Full-time
The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.
NSW Department of Customer Service
NSW Department of Customer Service
Manager, Data GovernanceSydney, NSW · Full-time
The Manager, Data Governance is a pivotal job within the NSW Building Commission Division, focusing on how data is governed and applied across regulatory functions. This role is essential for translating complex regulatory requirements into actionable data governance and analytics outcomes, particularly in advanced Azure environments. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those passionate about data and analytics.
Stryker
Stryker
Senior Manager - Customer & Technical Operations Medical APACSydney, NSW · Full-time
This Senior Manager position at Stryker is a fantastic opportunity to lead Customer & Technical Operations across Australia, New Zealand, and East Asia. You will play a pivotal role in shaping customer experiences and ensuring operational excellence in a fast-growing region. The team values collaboration, innovation, and a commitment to making a meaningful impact in healthcare.
Commonwealth Bank
Commonwealth Bank
Executive Manager Customer & DigitalSydney, NSW · Full-time
This job is all about leading the integrated Customer & Digital roadmap at CommBank, focusing on customer intent, recognition, and digital self-service capabilities. By shaping how customers are recognized and routed, you will play a crucial role in enhancing their experience across various channels. The team thrives on collaboration and innovation, working together to create better outcomes for customers and frontline teams.