Manager Delivery Optimisation

Mid level Senior Full-time Hybrid Sydney NSW, Australia Professional services Information technology Posted 1 week ago

About the job

The Chief Operations Office (COO) is essential for keeping the Bank running and driving customer satisfaction. The Market Operations (MO) team within COO plays a crucial role in supporting various financial products for clients across the globe. An experienced Manager is sought to lead the enhancement and automation of enterprise processes within the Institutional Lending and Transaction Banking operations team, focusing on identifying inefficiencies and implementing scalable solutions that improve outcomes across the organization.

You'll be responsible for

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Leading process and workflow improvement

Lead the analysis and redesign of business processes to enhance efficiency, quality, and overall experience for customers and colleagues, translating business challenges into clear workflows and delivery roadmaps.

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Driving automation and platform enablement

Drive the design and delivery of workflow and automation solutions, collaborating with delivery teams to utilize platforms like Power Apps and Power Automate effectively.

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Shaping intelligent workflows and decision support

Shape the use of AI-enabled workflows and decision-support capabilities, partnering with data and engineering teams to embed intelligence where it adds significant value.