MUFG Pension & Market Services3 followers7 jobs

Manager Member Resolutions

Mid levelSeniorFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 22 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Join a superannuation leader that combines global scale with local expertise and a commitment to innovation. As the Complaint Resolutions Manager, you will have the opportunity to shape the member experience and lead a dedicated team in delivering exceptional service. Collaboration and a customer-centric approach are at the heart of how the team operates.

You'll be responsible for

🏆

Leading a complaints function

Lead and develop a high-performing complaints function focused on delivering exceptional member outcomes and service excellence.
🚀

Driving strategic direction

Drive the strategic direction and continuous maturity of early-stage complaint resolution, IDR, EDR and customer satisfaction programs.
🔗

Partnering with stakeholders

Partner with internal leadership teams and external client stakeholders to align complaint management outcomes with service agreement obligations and business objectives.

Key criteria

📊

Superannuation operations experience

Extensive experience in superannuation operations or complaints management.

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👥

Leadership experience

Demonstrated experience managing large operational teams effectively.

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🔍

Analytical skills

Proven ability to translate data insights into actionable business outcomes.

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View more

Meet the team

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5 criteria for this job
Superannuation operations experience
Extensive experience in superannuation operations or complaints management.

View

Leadership experience
Demonstrated experience managing large operational teams effectively.

View

Analytical skills
Proven ability to translate data insights into actionable business outcomes.

View

Stakeholder management skills
Strong skills in influencing and engaging senior stakeholders.

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Knowledge of compliance
Solid understanding of complaints handling frameworks and regulatory obligations.

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