Marriott8 followers192 jobs

Manager on Duty

Mid levelFull-timeHybridMascot NSW 2020, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about supporting the Front Office Manager in creating a welcoming and efficient front office experience for guests. By leading a dynamic team, you will play a crucial role in ensuring guest satisfaction and enhancing the overall financial performance of the department. The team thrives on collaboration, creativity, and a shared commitment to delivering exceptional service.

Meet the team

About the company

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You'll be responsible for

👨‍💼

Assisting management

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
😊

Ensuring guest satisfaction

Ensures guest and employee satisfaction and maximizes the financial performance of the department.
📈

Monitoring operations

Manages day-to-day operations, ensuring quality standards and meeting customer expectations.

Key criteria

🏨

2+ years in guest services

Experience in front desk or related areas is essential.

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🤝

Interpersonal and communication skills

Ability to lead and influence team members effectively.

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🌟

Customer service excellence

Demonstrated commitment to outstanding guest satisfaction.

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View your fit

5 criteria for this job
2+ years in guest services
Experience in front desk or related areas is essential.

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Interpersonal and communication skills
Ability to lead and influence team members effectively.

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Customer service excellence
Demonstrated commitment to outstanding guest satisfaction.

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Operational management experience
Experience managing daily operations and team supervision.

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Problem-solving skills
Proven ability to handle complaints and resolve conflicts.

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