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Manager on Duty

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Manager on Duty at Four Points by Sheraton Brisbane plays a vital role in leading the Front Office Team and ensuring exceptional guest experiences. This position is all about innovation, engagement, and leadership, making a significant impact on guest satisfaction and loyalty. The team thrives on collaboration and empowerment, creating an environment where everyone can do their best work.

You'll be responsible for

🏨

Overseeing Front Office operations

Ensuring smooth check-in and check-out processes while maintaining high service standards.
🛎️

Anticipating and addressing guest service needs

Proactively handling guest complaints and ensuring satisfaction through prompt and professional service.
🌱

Supporting and mentoring associates

Fostering a culture of empowerment and knowledge-sharing among team members to enhance service delivery.

Key criteria

🏨

Front office operations experience

2+ years overseeing front office operations in hospitality.

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🤝

Guest relationship building skills

Demonstrated ability to develop strong guest loyalty.

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📊

Opera system knowledge

Experience with Opera software for hotel management.

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View more

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4 criteria for this job
Front office operations experience
2+ years overseeing front office operations in hospitality.

View

Guest relationship building skills
Demonstrated ability to develop strong guest loyalty.

View

Opera system knowledge
Experience with Opera software for hotel management.

View

Problem-solving skills
Proven experience resolving guest complaints effectively.

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