About the job
The Manager, Partner Customer Success at Vanta is an exciting opportunity to lead a talented team dedicated to driving adoption and retention across the partner ecosystem. This job is crucial for shaping the future of Partner Customer Success, ensuring that partners can deliver exceptional outcomes for their customers. Vanta values collaboration and innovation, creating a supportive environment where team members can thrive.
You'll be responsible for
🌟
Leading and developing a team
Hiring, coaching, and developing a team of Partner Customer Success Managers to deliver exceptional value and foster strong partner relationships.📈
Owning and evolving strategy
Taking strategic ownership of partner lifecycle management, from onboarding to long-term retention, ensuring partners deliver successful outcomes.📉
Driving operational rigor
Using data to identify opportunities and risks, defining key business metrics, and making data-driven decisions to enhance partner success.Key criteria
👥
4+ years in customer-facing leadership
Experience leading teams in Customer Success or Partner rolesView
📊
Strong data literacy
Ability to analyze trends and drive data-backed decisionsView
🤝
Proven relationship-building skills
Track record of navigating complex issues with partners and customersView
View more
