Member Care Consultant
About the job
Join the HCF Contact Centre at Parramatta as a Member Care Consultant, where you will provide Uncommon Care to our Members. This job is all about managing the member experience and ensuring exceptional service over the phone. The team thrives on collaboration and positivity, creating a fun and supportive environment while delivering professional service.
You'll be responsible for
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Engaging with members
Interacting with members within quality guidelines, emphasizing empathy and uncommon care.📞
Communicating effectively
Identifying and meeting member needs with a strong focus on 'First Contact Resolution'.🛠️
Resolving concerns
Ensuring a seamless customer experience, including handling customers in vulnerable circumstances.Key criteria
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Outstanding communication skills
Demonstrated verbal and written communication skills for member interactions.View
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Sales or promotion experience
Proven experience in promoting products and services effectively.View
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KPI ownership
Ability to take ownership of KPIs and meet set targets.View
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