Customer Care Consultant
About the job
The Customer Care Consultant job at TAL is all about making a meaningful impact on customers' lives by ensuring their insurance policies are well-managed and aligned with their needs. This role is crucial in delivering support and financial security, allowing individuals to live their lives with confidence. The team thrives on collaboration, flexibility, and a supportive culture, making it a great place to grow and develop your career.
You'll be responsible for
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Managing an ongoing client base
Proactively contacting and maintaining relationships with Lifebroker customers to ensure their policies are active and aligned with their needs.🚀
Driving positive client outcomes
Investigating and resolving client concerns to enhance their experience and satisfaction.😊
Providing professional and positive customer experiences
Ensuring every interaction with clients is positive, professional, and compliant with company policies.What we're looking for
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Exceptional customer service skills
Proven experience delivering outstanding customer support in various situations.View
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Strong communication skills
Demonstrated ability to convey information clearly and effectively.View
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Relationship management experience
Experience building and maintaining positive stakeholder relationships.View
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