Customer Care Consultant - Port Hedland WA
About the job
Join the team as a Customer Care Consultant and embark on an exciting journey in Port Hedland, WA! This full-time, 12-month contract offers a fantastic opportunity to grow your career within a Wesfarmers business. With a focus on proactive solutions and a supportive team environment, you'll enhance your customer service skills while making a meaningful impact.
You'll be responsible for
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Delivering customer service
Providing friendly and efficient service via phone, email, and internal systems, ensuring customer inquiries are resolved promptly.🔑
Taking ownership of inquiries
Managing customer inquiries from start to finish, ensuring issues are resolved within set timeframes.📦
Providing product updates
Keeping customers informed about new products and services that may benefit them.Key criteria
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Strong communication skills
Demonstrated verbal and written communication abilities are essential.View
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Proficiency in Microsoft applications
Experience with Microsoft Office and cloud-based CRM systems is required.View
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Ability to work autonomously
Experience working independently while contributing to a supportive team.View
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