Blackwoods
Customer Care Consultant - Regency Park SA
JuniorFull-timeOfficeAdelaide SA, AustraliaPeople and cultureSalesCustomer servicePosted 1 week ago
About the job
As a Customer Care Consultant, you will be the face of the business, supporting customers across Australia through the call centre. Your role is crucial in providing timely, high-quality service and helping customers find the right solutions from an extensive product range. The team values collaboration and continuous improvement, ensuring a positive customer experience while contributing to sales.
You'll be responsible for
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Managing enquiries
Manage sales, service, and backorder enquiries, aiming for first-call resolution.🤝
Building relationships
Build strong relationships with customers, Account Managers, and internal teams.💡
Identifying sales opportunities
Identify future sales or cross-selling opportunities to enhance customer experience.What we're looking for
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Customer service experience
Proven experience in customer service or call centre environments.View fit
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Strong communication skills
Demonstrated ability to communicate effectively with customers and teams.View fit
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Computer literacy
Experience with Windows and telephony systems for efficient service.View fit
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