Customer Care Manager | Port Melbourne
About the job
This job is about joining a dynamic sales team as a Customer Care Manager, where you will play a crucial role in enhancing customer relationships and protecting the business services portfolio. Your impact will be felt as you resolve issues and ensure customer loyalty, contributing to the overall success of the team. The team values collaboration and is committed to supporting each other in achieving targets and delivering exceptional service.
You'll be responsible for
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Forecasting retention metrics
Tracking and analyzing retention metrics to ensure customer loyalty and satisfaction.🛠️
Resolving customer issues
Addressing complaints and issues for customers in jeopardy to maintain relationships.🤝
Developing trusted relationships
Building strong relationships with key accounts and stakeholders to enhance customer engagement.What we're looking for
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3+ years customer service experience
Demonstrated experience in customer service roles is essential.View
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Valid driver's licence
Required for travel and customer visits.View
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Account management experience
Proven ability to manage key accounts effectively.View
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