The Commons1 job

Member Experience Lead

Mid levelFull-timeHybridMelbourne VIC, AustraliaOperations consultingCustomer servicePeople operationsPosted 6 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Member Experience Lead at The Commons Health Club is all about creating exceptional experiences for members while ensuring the smooth operation of the health club facilities. This job plays a crucial role in welcoming members, facilitating onboarding, and maintaining high standards of cleanliness and operational excellence. The team thrives on collaboration, innovation, and inclusivity, all while genuinely caring for each member and each other.

You'll be responsible for

😊

Providing a warm and welcoming atmosphere

Deliver exceptional customer service at the front desk, ensuring members and guests feel valued and welcomed.
🚀

Leading member inductions

Ensure smooth onboarding and engagement for new members, enhancing their experience from day one.
🏋️‍♂️

Conducting personalised club tours

Showcase the facilities and membership benefits to potential members, helping them feel excited about joining.

Key criteria

🌟

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🗣️

Strong communication skills

Proven ability to communicate effectively with diverse individuals.

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📋

Organisational skills

Experience managing multiple tasks with keen attention to detail.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Strong communication skills
Proven ability to communicate effectively with diverse individuals.

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Organisational skills
Experience managing multiple tasks with keen attention to detail.

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Facilities management knowledge
Understanding of operations and maintenance in wellness environments.

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WHS compliance knowledge
Familiarity with Work Health and Safety standards and practices.

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