Member Experience Lead
About the job
The Member Experience Lead at The Commons Health Club is all about creating exceptional experiences for members while ensuring the smooth operation of the health club facilities. This job plays a crucial role in welcoming members, facilitating onboarding, and maintaining high standards of cleanliness and operational excellence. The team thrives on collaboration, innovation, and inclusivity, all while genuinely caring for each member and each other.
You'll be responsible for
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Providing a warm and welcoming atmosphere
Deliver exceptional customer service at the front desk, ensuring members and guests feel valued and welcomed.🚀
Leading member inductions
Ensure smooth onboarding and engagement for new members, enhancing their experience from day one.🏋️♂️
Conducting personalised club tours
Showcase the facilities and membership benefits to potential members, helping them feel excited about joining.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Strong communication skills
Proven ability to communicate effectively with diverse individuals.View
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Organisational skills
Experience managing multiple tasks with keen attention to detail.View
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