Member Experience Lead
About the job
The Member Experience Lead at The Commons Health Club is all about creating exceptional experiences for members and ensuring the smooth operation of the health club facilities. This job is crucial for maintaining a welcoming atmosphere, seamless onboarding, and high standards of cleanliness and operational excellence. The team thrives on collaboration, innovation, and inclusivity, making it a vibrant place to work and grow together.
You'll be responsible for
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Providing member experience
Delivering exceptional customer service and a warm atmosphere for members and guests at the front desk.📞
Managing member enquiries
Answering phone calls and responding to member feedback to enhance engagement.🏢
Overseeing operations and facilities
Maintaining high standards of cleanliness and presentation throughout the building.Key criteria
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Customer service experience
Proven experience in delivering exceptional customer service in dynamic environments.View
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Strong communication skills
Excellent interpersonal skills for effective member and team interactions.View
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Organisational abilities
Demonstrated strong organisational skills with attention to detail.View
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