Member Experience Lead
About the job
The Member Experience Lead at The Commons Health Club is all about creating exceptional experiences for members while ensuring smooth operations within the health club. This job plays a vital role in welcoming members, facilitating onboarding, and maintaining high standards of cleanliness and presentation. The team thrives on collaboration, innovation, and inclusivity, all while genuinely caring for each member and each other.
You'll be responsible for
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Providing a warm and welcoming atmosphere
Deliver exceptional customer service at the front desk, ensuring members and guests feel valued and welcomed.🏋️♂️
Conducting personalised club tours
Showcase the facilities and membership benefits through engaging tours, helping potential members understand the value of joining.📦
Managing supplier purchases and deliveries
Ensure operational efficiency by overseeing stock control and procurement processes, maintaining necessary supplies.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Strong communication skills
Proven ability to communicate effectively with members and colleagues.View
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Organisational skills
Experience managing multiple tasks with keen attention to detail.View
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