People First Bank1 follower4 jobs

Member Experience Officer - Heritage Bank, Gatton Branch

GraduateJuniorPart-timeOfficeGatton QLD 4343, AustraliaPosted 5 hours agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Member Experience Officer at People First Bank, you will be the welcoming face our customers look forward to seeing. This job is all about delivering high-quality customer service and supporting individuals on their financial journeys. The team thrives on collaboration and making a positive impact in the community, ensuring every team member feels valued and included.

You'll be responsible for

🛍️

Assisting customers

Helping customers with their transactional needs and inquiries, making banking easy and accessible.
💬

Engaging in conversations

Having quality in-depth conversations to identify the right solutions for customers' individual needs.
🌟

Building relationships

Creating meaningful connections with customers to assist them in achieving their long-term financial goals.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering high-quality customer service.

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💻

Digital systems proficiency

Experience with contemporary digital banking systems and software.

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💰

Cash-handling experience

Proven experience managing cash transactions accurately.

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View more

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering high-quality customer service.

View

Digital systems proficiency
Experience with contemporary digital banking systems and software.

View

Cash-handling experience
Proven experience managing cash transactions accurately.

View

Relationship-building skills
Ability to build meaningful relationships with customers.

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Goal-oriented mindset
Proven track record of achieving customer satisfaction goals.

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