RAC WA33 jobs

Member Resolutions Officer

Mid levelFull-timeHybridJoondalup WA 6027, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Member Resolutions Officer at RAC plays a vital role in ensuring that member complaints and remediation matters are handled with fairness and integrity. This position is essential for fostering a positive member experience and driving continuous improvement within the organization. The team values collaboration, empathy, and a commitment to excellence, making it a supportive environment for personal and professional growth.

Meet the team

About the company

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You'll be responsible for

🔍

Conducting remediation assessments

Investigating and managing complex member complaints, delivering fair, timely, and compliant outcomes aligned with compliance and industry standards.
📞

Communicating decisions clearly

Delivering decisions empathetically through conversations over the phone and written correspondence.
📚

Maintaining accurate case management records

Supporting members through internal dispute resolution processes while keeping detailed records.

Key criteria

📝

Complaints handling experience

Proven experience managing complex member complaints and resolutions.

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🔍

Analytical skills

Demonstrated ability to investigate and assess complex issues.

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📞

Strong communication skills

Proven verbal and written skills for clear member interactions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Complaints handling experience
Proven experience managing complex member complaints and resolutions.

View

Analytical skills
Demonstrated ability to investigate and assess complex issues.

View

Strong communication skills
Proven verbal and written skills for clear member interactions.

View

Knowledge of compliance frameworks
Understanding of ASIC RG271 and RG277 principles.

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A meaningful career starts with a match

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