Member Service Consultant - People First Bank, Casuarina Branch
About the job
As a Customer Service Consultant at Peopleās First Bank, you will be the welcoming face that customers look forward to seeing. This job is all about delivering high-quality customer service and supporting individuals on their financial journeys. The team thrives on collaboration and is dedicated to making a positive impact in the community.
You'll be responsible for
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Assisting customers
Helping customers with their transactional needs and inquiries, ensuring a smooth banking experience.š¬
Engaging in conversations
Having in-depth conversations to identify the right solutions for customers' individual needs.ā¤ļø
Building relationships
Creating meaningful relationships with customers to support their long-term financial goals.Key criteria
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Customer service experience
Demonstrated experience providing positive customer service interactions.View
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Effective communication skills
Ability to communicate with empathy and clarity.View
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Digital systems proficiency
Comfortable learning and using new digital banking systems.View
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