Member Service Consultant - People First Bank, Collins Street Branch
About the job
As a Customer Service Consultant at People’s First Bank, you will be the welcoming face for customers, providing high-quality service and support for their financial journeys. This job is all about making a positive impact and building meaningful relationships with customers. The team thrives on collaboration and is dedicated to creating a supportive environment for both customers and team members.
You'll be responsible for
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Assisting customers
Helping customers with their transactional needs and inquiries, making banking easy for them.💬
Engaging in conversations
Having in-depth discussions to identify the right solutions for customers' individual needs.❤️
Building relationships
Creating meaningful connections with customers to assist them in achieving their financial goals.Key criteria
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Customer service experience
Demonstrated experience in delivering positive customer service interactions.View
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Effective communication skills
Ability to communicate with empathy and clarity to support customers.View
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Digital systems proficiency
Comfortable learning and navigating contemporary digital banking systems.View
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