Member Specialist - Sales
About the job
The Member Specialist - Sales is a vital part of the Australian Unity team, dedicated to enhancing the health and wellbeing of members by guiding them through the process of purchasing health insurance and addressing their inquiries. This position plays a crucial role in both inbound and outbound communications, ensuring that members understand the value of their health insurance and why Australian Unity is the right choice for them. The team thrives on a customer-centric approach, fostering strong relationships and delivering exceptional service to create lasting value for members.
You'll be responsible for
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Connecting with members
Engaging with new and existing members through inbound and outbound calls to support their health insurance needs.🔄
Managing member interactions
Utilizing systems and tools to maximize conversion, retention, and lifetime value of members.🔧
Continuous improvement
Identifying opportunities to enhance processes and systems, contributing to the overall efficiency of the Sales function.Key criteria
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Inbound and outbound telephony experience
Experience handling inbound and outbound calls to engage members.View
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Sales experience
Proven experience achieving sales targets in a customer-centric environment.View
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Understanding of compliance issues
Knowledge of compliance and regulatory requirements in health insurance.View
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