About the job
The Membership & CRM Lead at JB Hi-Fi is all about enhancing the customer experience through effective membership strategies and communications. This job plays a crucial role in driving customer acquisition, engagement, and retention by executing impactful CRM campaigns. The team thrives in a fast-paced, collaborative environment where creativity is celebrated and every idea is valued.
You'll be responsible for
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Executing CRM campaigns
Building and deploying CRM campaigns to drive customer engagement and retention.📣
Maintaining membership communications
Ensuring that membership content, offers, and communications are up to date and engaging.📈
Monitoring campaign performance
Analyzing campaign data to identify opportunities for improvement and optimization.Key criteria
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Email marketing experience
Demonstrated experience in email marketing and automation platforms.View
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Customer data management
Proven experience managing customer data, segmentation, and privacy compliance.View
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Basic HTML skills
Experience with basic HTML for email campaign builds.View
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