About the job
The Moonlight Welcome Agent at W Sydney is a vibrant opportunity to redefine night work and elevate guest experiences after hours. This job is all about creating memorable moments for guests while ensuring smooth operations during the nighttime. The team thrives on creativity, collaboration, and a commitment to delivering the W experience, making every night an adventure.
You'll be responsible for
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Completing end-of-day activities
Managing financial transactions, including posting charges and running night audit backups to ensure accurate records.🏨
Processing guest check-ins
Welcoming guests by managing check-ins, assigning rooms, and activating room keys for a seamless arrival experience.📞
Operating the telephone switchboard
Handling requests for wake-up calls and relaying messages to guests to ensure their needs are met during their stay.Key criteria
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Night audit experience
Demonstrated experience completing night audit activities and reports.View
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Payment processing skills
Experience processing various payment types accurately and efficiently.View
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Telephone switchboard operation
Proven experience operating a telephone switchboard and managing guest requests.View
